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Ticket responses

Ticket 1011157 response: Feb 5 2021

Aaron Hi Kostis,

Thanks for writing in. We're only able to provide support via email, so I can confirm that we haven't called you.

ankostis Kostis Anagnostopoulos commented:

We have been stuck to a legacy paid plan 30$/month (before the acquisition),
and our current plan supports only 10 private repos,
while the free-plan entitles us with unlimited privates
(even the lower "legacy" 5$/month has unlimited privates).
How are these possible?

Our pricing model was updated to provide access to private repositories, along with a number of new features with our Free subscription.

Can we convert to the Pro 4$/month?

No, our Pro subscription is available for use with your personal user account, but cannot be used by an organization.

What would we lose if we go for the free-plan?

I would consider an important loss to be access to email support, as you would instead need to consult our GitHub Community forum for help in the future. For a more complete list of features available with our Free subscription, I'd recommend viewing our pricing page:

We have an LFS support,
is this included in the Pro plan?
what will happen to the data stored there if the new plan we choose don't support LFS?

No, LFS data packs are not included with any of our subscriptions, but are available with any account at a cost of $5 per month, per data pack. As of now, the JRCSTU organization account has a single data pack in place, which would remain no mattter the subscription in place for that organization.

If you would like to move to our Free subscription in the future, any administrator or billing manager can follow these steps:

Hope this helps! If we can provide more information or help in some other way just let us know.

All the best,
GitHub Support

Ticket 1011157 response: Feb 10 2021


We have a billing month pending. According to this billing clause, downgrading applies at the end of your current billing cycle, so i guess this triggers if we choose "Team free"

What happens if we choose Team (4$/month)? Is this an upgrade, or a downgrade, according to the above clauses?

Hi there,

Thanks for writing in. Moving to our Team subscription would cause an immediate charge attempt to process for that change. It's of note that moving to Team today would require 23 paid seats, so a charge of $92 would be processed.

If we can help in some other way just let us know.

All the best, Aaron GitHub Support

Ticket 1011157 response: Feb 12 2021

Hi there,

My apologies for i mis-described our situation: our monthly payment is pending because the registered credit card has been cancelled by it's owner. So if i understood correctly what you said, the charge attempt would fall, as soon as i try to switch plans (any plan out of legacy).

In practice, we cannot switch plans until we enter a new card, is that correct?

Yes, that is correct at the moment, as it looks like that account's current payment method will not allow a charge to successfully process.

Another question regarding the plan to choose:
we have a couple of private repss with wikis and pages; what would happen to them if we switch to the "Team free" plan?

Any features not available with our Free subscription (like wikis and private pages) would become locked after downgrading. That content would not be lost, and could still be accessible in the future if you chose to upgrade to a paid subscription.

Q: is it possible to upgrade to the next legacy plan?

I'm afraid not, sorry for any disappointment here.

If we can help out in some other way just let us know.

All the best,
GitHub Support

Ticket 1011157 response: Feb 16 2021

Hi Kostis,

Thank you for your time. I believe my hierarchy will decide for remaining on the current legacy plan.

  • Would that have any consequences?
  • Is there some date that we will be forced to leave the legacy plan?

It is fine for you to decide to stay on the legacy Bronze billing plan, we do not have a date set that you would be forced to leave the plan, and if they do eventually decide to sunset the legacy plans, we've been told that we'll give customers a full year's notice before making that change.

The only consequences that come to mind is that some of our newer features (like GitHub Actions and Packages) are not available on private repositories for our legacy billing plans.

Please let us know if you have any questions, or if we can help with anything else at the moment.

Cheers, Jack

Ticket 1022724 response: Feb 19 2021

Hi Kostis,

I've been searching to export an archive with al my organization's contents (JRCSTU) using a method like the one offered to my user:. Is that possible?

I'll be happy to help you with this. I'm afraid that we do not offer a means to download organization archives from the account settings in the same way we do for user accounts, but there is still an option to do so via our Migration API:

Oh, and another Q regarding the procedure: would it be possible for other people in my hierarchy to gain access to my support tickets, here?

If you add your colleagues to your responses here via cc we will be sure to include them in our responses.

Please let us know if you have any other questions.

Cheers, Clark GitHub Support